Refining user journey's - Mike Richards
Current Journey Maps of the 6 Personas
Over this week I assigned each of the user profiles given to us in class a task that I felt related to the information in their persona profile. I then sketched out what there current journey was and tested it our on my flatmates at home to see how easy they found it and any issues. Persona 1 - Haiyan Zhang Task - to find the article "Wellington's Trolley Buses to Continue as Uncertainty Remains Over Replacements" on her smart phone while she catches the bus to work. This task was fairly straight foward because the article was a link on the Dominion Post home page. The only action the user had to do was scroll down and select it. I did notice that the title of the article was different on the home page than the title when the user clicks on the article which is confusing. I also can't figure out how to get back to the Dominion Post home page once I have clicked on another article, it just seemed to take you back to the Stuff ...
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